FAQ

Orders are submitted within 1-2 working days from the order confirmation. When the order will be shipped, you’ll receive a confirmation e-mail including courier used and tracking details. You may also trace your parcel through the “Find my order” page.

Once your products are shipped, they will be delivered within 1-6 working days to the address indicated on the Order.

Some countries, for example Russia and Ukraine, take longer because of custom fees. We also remind you that there could be delays as once the order leaves our warehouse is under the courier responsibility.

During promotions and sale due to the high volume of orders received, delays may occur.

Shipping costs will be clarified at the checkout when the shipping address will be insert as they may vary according to the countries. 

The courier may vary depending on the location. In any case, at order confirmation you’ll receive an email with courier details.

Once your products are shipped from our warehouse you may track your order, go to Find My Order page.

In 1-2 working days your order will be shipped form our warehouse. Once the courier company oversees your order you’ll be able to trace your delivery.

If you are registered to iceberg.com, login, go to the ORDERS section in your account, select your order and you will find the link.

Otherwise go to the dedicated page Find My Order, or use the link inside the confirmation email.

We are sorry to know you are waiting long for your order to arrive. If your waiting has exceeded a week and you can’t get satisfying information through our tracking tool, contact our Customer Service through our CONTACT US page and they will investigate about your order.

Deliveries within European Union will not be charged with customs fees.

Deliveries to the USA will be shipped with Delivery Duty Paid. In this case the, the client will not be charged with customs fees for importation.

For the rest of the world all the deliveries will be shipped with Delivery Duty Unpaid, meaning that customs fees import will be paid by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned in advance, to verify the costs and any restrictions on imports.

Any damage to the parcel and/or product or lack of correspondence in the number of packages or its products, must be notified immediately by indicating the nature of the problem on the delivery note of the product, which should be returned to the carrier.

Please be aware that any problems with reference to the physical integrity, correspondence or completeness of goods received must be notified within 7 days of delivery, in accordance with the methods mentioned above.

Go to the Refunds and Returns web page and follow the instructions.

Go to the Returns and Refunds page and check all the details.

You may send your return request within a 14-day period without incurring in any penalty.

In order to withdraw from the Conditions and therefore from the purchase agreement, you must send your return request within 14 (fourteen) days from the date of receiving the products. You do not need to give an explanation and there is no penalty.

Read more on the Returns and Refunds page.

We will refund you for the whole amount paid, net of any additional costs of delivery expenses and custom fees, within 14 (fourteen) days, after we became aware of the Customer’s exercise of the right of withdrawal, after verifying the correct execution of the right of withdrawal and the returned products. The refund payment method will be the same method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client will not bear any costs as a consequence of this refund. FiloBlu may withhold the refund until the returned product is received.

Read more on the Returns and Refunds page.

You can ship back your order at the following address:

GILMAR DIVISIONE INDUSTRIA S.P.A.

VIA MALPASSO 723/725

47842 SAN GIOVANNI IN MARIGNANO (RN)

ITALY

Discover how to return on the Returns and Refunds page.

All our prices include local value-added tax (VAT) which will be listed separately at check-out together with any shipping cost.

We guarantee you that if you choose to pay with your credit card, the transaction will take place through a secure server. In any case, we will not be able to access the Client's credit card details, which will be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details will be held by us.

If the payment is refused, you have to verify your card details and info regarding the payment. Please also check that all the info is correct such as:

• Credit Card Circuit
• 16 digits code
• 3-4 security code on the back of the card
• Expiry date

If you still have problems with your credit card we invite you to contact your credit institute.

Remember you may try to pay with PayPal, or back transfer.

You can ask for your invoice within 24 hours from the received order, you can address your request to our customer service.

We are sorry but once your order is submitted it is not possible to modify it.

You can create your ICEBERG account in a few seconds here https://www.iceberg.com/us/customer/account/login/

Create a personal account bring unique advantages, you can:

• Check the status of your orders and of your returns through a special tool.
• Enter your personal data to optimize your experience.
• Access your purchases and returns record.
• Create a Wishlist and be the first to know about exclusive offers.

It’s possible to use the menu and view all the men’s and women’s categories according to the type of product you’re looking for.

If you already know the code of the article, click on the search (lense icon) on the top-right of the page if you use a computer, or inside the hamburger menu if you use your mobile.

Go to the product page, select the size you want to buy and click “Add to the cart”.

In the cart page, check the details of your items and click on “GO TO THE CHECKOUT”.

If you don’t have an ICEBERG account insert your mail in the GUEST area and click on “GO ON AS A GUEST”, you can first select “create an account” if you want to get registered during the checkout. 

If you’re a registered user, login and proceed to the checkout.

You are now at the Delivery page, it’s the second step, insert your address and click the PROCEED button. You are at the last step, Payment and Recap, select your payment method and remember to accept the payment and conditions. Once verified all the info regarding the transaction, the order info will be sent and a thank you message will appear. The Purchase is completed and you will also receive a confirmation mail to sum up all the details of your order.

Adding items to your cart or to the Wishlist doesn’t require any purchase

The promocode is discount that is used for special promotions. To redeem the code, verify the conditions on the newsletter, or on other forms, during special events. If you have a promo code, you just have to enter in the dedicated area at the checkout.

In the product description you can find the size guide, the body measurements and the size charts.