HOW TO RETURN

 

You have the option to return your items within 30 days from their receipt following these few simple steps:

Please make sure that all items must be returned in the condition that they were received—not worn, washed or altered, and with all tags attached.
-  All return expenses are at your cost if you live outside Italy and we recommend to choose a delivery service that provide tracking.
-  Complete the online Return Form  in order to get a Return Number, click at the bottom of the page on Returns section.
-  Insert an authorization return copy inside the package received.
-  You may use the same box or a different rigid carton box, make sure is securely closed.
-  We provide a sticker with our address, to stick on the box. Be aware that is not a pre-paid return label.
 

WHEN WILL I GET MY REFUND?

After our warehouse has received your return, within 3 working days you will receive a confirmation e-mail.

Our bank will issue the refund approximately within 14 days since our confirmation email.

EXCHANGES

We cannot accommodate exchanges at this time, however you can return your garments.
After return you can place a new order if you want a different colour, another size or an entirely different style item.

REGISTERED CUSTOMERS RETURNS

To ask for returns, please login to your account and select “My Orders”, follow the return procedure for a new request entry. After a few minutes you will receive the confirmation per e-mail with the return shipping address.

NOT REGISTERED CUSTOMERS RETURNS

If you placed an order without registration you could ask to return it clicking here